As President and Chief Operating Officer for Goodwill Business Services, Mark is responsible for establishing the overall business services strategy as well as accelerating and broadening contract growth and job advancement opportunities.
Mark's 20 years of service with the agency and his deep experience building dynamic teams has grown Goodwill San Antonio’s Business Services into the third largest contract operation within the Goodwill Industries International network. Under Mark's leadership, Goodwill San Antonio's Business Services has doubled in size over the past decade; and more importantly, has helped create jobs for more than 700 employees, 89 percent of whom have a significant disability. Mark brings nearly two decades of experience and leadership to Goodwill following a 20-year career serving in the U.S. Air Force.
As the Vice President of Business Services, William is actively involved in providing mentorship and support to Goodwill San Antonio’s current diversified business services and dedicated to seeking out new innovative lines of business to allow for the advancement opportunity and personal growth of Goodwill’s valued employees.
William has over 20 years facilities management and maintenance experience, of which over 18 years working with AbilityOne Programs.
William holds various certifications including “Registered Building Service Manager” through Building Service Contractors Association International, “Certified Environmental Service Executive” through International Executive Housekeepers Association, “ISSA Cleaning Industry Management Standard Certification Expert” through International Sanitary Supply Association (ISSA), “Six Sigma Green Belt” through American Society for Quality.
As Senior Director of Goodwill San Antonio Business Services, James is responsible for leading a diverse team of over 500 team members for document management, administrative services, and call centers.
James brings a unique blend of leadership, passion, and dedication to excellence that will lead the Business Services team well into the future. During his tenure with Goodwill James developed business models, quality assurance and training programs, and negotiated several contracts which resulted in more than 100 new jobs. James joined the Goodwill Business Services team following a 24-year career serving in the U.S. Air Force.
As the Director of Business Development, Melissa Joy leads Goodwill’s government and commercial contract administration operations to include; proposal development, support activities coordination, marketing content development, and client relationships management. Melissa Joy possesses extensive experience as a seasoned communication specialist, technical writer and project manager.
Prior to her promotion to Director, she served as the Capture & Proposal Manager where she established business development best practices supporting all Goodwill’s lines of business. Melissa Joy’s high-level business development acumen comes from having worked in a wide-range of industries to include banking, education, engineering, information technology, manufacturing, and nonprofit organizations. This includes working extensively in the government-contracting field as a proposal writer, where she secured over $25M in contract awards. Melissa Joy is a proud Roadrunner with a bachelor’s degree in Communication from the University of Texas at San Antonio.